Showing posts with the label Omni ChannelShow All
Einstein Bots Summer 20 New Features
Get Deeper insights with Enhanced Event Logs Earliest also we do have event logs option but not in detailed explanation. But with the release you can now troubleshoot complex bots more efficiently. T…
Skill Based Routing : Omni Channel Changing case owner to agent whom it was routed to even if agent 'Declines' work Item or even if work item gets 'Timeout'
To check this behavior in your demo org: Enable Omni Channel Skill based routing Create 2 service cloud users and then create Service Resource records Assign required skills to Service resourc…
Steps to setup Embedded Services (Formerly Snap-ins)for Web
Steps to setup Embedded Services (Formerly Snap-ins)for Web Embedded Service uses live agent deployment where you can easily configure and add the embedded code snippet to your website page wh…
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