Issue: Users could encounter the following error when attempting to access 'Telephony Provider Settings' or when logging into Omni channel.
Reason: Could be a mismatch in the IDP certificate.
Error: Response signature invalid (Service: AWSSecurityTokenV20111201; Status Code: 400; Error Code: InvalidIdentityToken; Request ID; Proxy: null). Please try again.
Resolution: This issue occurs when the Idp Certificate used in the Connected App is using the Expired Certificate or incorrect certificate. Create a new certificate/upload the right connected app certificate with the correct certificate to resolve the issue.
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